Return & Refund Policy

Because all of our items are custom embroidered and made specifically for each customer, all sales are final. We do not accept returns, exchanges, or refunds for personalized or custom-made products.

Please carefully review all personalization details, including names, dates, spelling, colors, and other custom selections before submitting your order. We are not responsible for errors in information provided by the customer.

Order Changes & Cancellations

If you need to make a change or cancel your order, please contact us as soon as possible. We will gladly make changes or cancel an order if production has not yet begun.

Once embroidery or customization has started, the order can no longer be changed or canceled.

Damaged or Incorrect Orders

We want you to be completely satisfied with the quality of your order. If your item arrives damaged, defective, or if we made an error with your personalization, please contact us promptly after delivery.

Please include:

• Your order number
• A description of the problem
• Clear photos showing the issue

If the error was made by us, we will work with you to make it right, which may include repairing, replacing, or refunding the affected item as appropriate.

Damage caused after delivery, normal wear and tear, improper care, or incorrect personalization information submitted by the customer is not eligible for a replacement or refund.

Personalized Items

Due to the nature of customized merchandise, we cannot accept returns simply because a customer changes their mind, no longer needs the item, ordered the wrong size or color, or is dissatisfied with personalization choices they originally selected.

We encourage you to contact us with any questions before placing your order. We are happy to help you choose the appropriate options for your custom item.

Thank you for supporting our small business and allowing us to create something made especially for you.

Embroidery by Michelle